Field Service
Mobile tooling that keeps working without signal.
Field engineers work in basements, plant rooms and lift shafts. A field service app that assumes connectivity has already failed.
The usual failure
What usually goes wrong.
- Scheduling optimises for utilisation rather than for the constraint that actually binds — parts, skills, or travel.
- The mobile app requires connectivity at exactly the moment the engineer does not have it.
- Warranty and parts workflows live outside the system, so the job record is never complete.
What we deliver
Specifically, this.
Dispatch and scheduling optimisation tuned to your real constraints
Offline-first mobile tooling with predictable conflict resolution on sync
Parts, warranty and returns workflows inside the job record
Asset and installed-base model that supports long service lifecycles
How we work
Four phases, and you can leave after any of them.
Architecture review
A working session with the engineers who would deliver it. We map the current estate, the constraints, and where it will break at the next order of magnitude.
Design
Data model, integration surface, security model, and release strategy — written down, reviewed with your team, and agreed before anyone builds.
Build
Delivered in reviewable increments against automated tests, in environments that predict production.
Run
Handover to your team with the pipeline, the tests, and the documentation. Or we keep running it. Both are fine; being unable to leave is not.
Integration surface
Nothing on this platform lives alone.
Integration architecture is usually the hardest part of these programmes and where we spend the most design time. These are the systems this practice most often connects to.
- ERP inventory and parts
- Asset and IoT telemetry
- Contractor and subcontractor networks
- Route and mapping services
Related practices
These usually travel together.
Bring us an architecture problem.
A working session with the people who would actually deliver it. No pitch deck.
Book an architecture review